Diagnostic Fee & Packages
Transparent pricing with no hidden costs
Our Call-Out and Diagnosis, Service, Repair, and Installation fee structure is straightforward. This price includes the call-out, fault diagnosis, and any service or repair that can be completed within one hour. If parts are required or the job is more extensive, the engineer will provide a clear quote for your approval before proceeding. No surprises, no pressure - just professional service with complete price transparency. (If the work is expected to exceed one hour and you do not wish the engineer to proceed, please inform them immediately.)
Diagnostic Fee Structure
Select the service type relevant to your needs. Each diagnostic fee includes call-out and up to one hour of assessment and fault diagnosis.
Important Information
Pay one Diagnostic Fee (call-out + up to 1 hour). If the fix requires parts or additional time, you'll receive clear fixed-price options – no surprises.
Additional Time. If the engineer requires time beyond the first hour, we charge in 15-minute increments at the relevant hourly rate, which is the same as the service rate selected for your first-hour booking deposit. (If you do not wish the engineer to proceed, please inform them immediately.)
We operate a booking deposit system of the 1 hour minimum charge via debit/credit card, allowing us to dispatch an engineer to you.
Parts and sundries are quoted separately. Our engineers do carry limited stock of parts, materials & supplies on their van; we charge a minimum of £125 (+VAT) for these to be supplied.
Gas Catering Certificate is an additional £65.00 (+VAT) per appliance. Fixed prices are available for larger jobs and on request.
Any material collection time required is capped at 1 hour charge maximum, with a materials deposit taken when necessary.
All prices are subject to VAT. We hold the right to adjust rates at the point of quotation to reflect current market conditions and regulations.
Authorisation of Works
Where customer approval is provided verbally (including via telephone), this shall constitute full authorisation to proceed. The company reserves the right to record details of such approval, including time, date, and the name of the person authorising the works.
Electronic Authorisation
Approval provided via electronic communication, including SMS, WhatsApp, or email, shall be deemed legally binding authorisation to proceed with the agreed works and costs.
Pre-Authorised Parts Limit
To ensure efficient repair and minimise downtime, the engineer is authorised to supply and fit parts up to a value agreed on the job sheet (usual options: £250, £500, £750, or £1,000 +VAT) without further approval. This pre-authorisation applies to all parts required for the repair, whether fitted during the initial visit or ordered for a subsequent visit. The agreed limit will be clearly stated and recorded on the relevant job sheet. Any parts exceeding this value will require customer authorisation prior to supply and fitting.
Service Packages
Comprehensive maintenance solutions designed to keep your heating system operating at peak efficiency.
Full-Day Maintenance Package
Complete Central Heating System Overhaul & Optimisation
Full day service including all listed activities
What's Included:
Comprehensive boiler performance check and optimal settings configuration
Full system inspection including cylinders, tanks, radiators, pumps, valves, and all visible pipework
Thermal imaging assessment of radiators and underfloor heating pipes to identify cold spots and circulation issues
Complete system power flush including central heating system, radiators, and underfloor heating circuits
Application of enhanced performance chemicals to protect and optimise your system
Full boiler service with maintenance of all major components for reliable, smooth operation
Gas safety test and certification for all gas appliances and pipework
Professional appraisal for potential upgrades including controls, thermostats, filters, and carbon monoxide alarms